Article

Saidin, Zainil Hanim and Mohd. Mokhtar, Sany Sanuri and Saad, Rohaizah and Yusoff, Rushami Zien (2018) The Impact of Automotive After-Sales Service Quality and Alternative Attractiveness on Customer Loyalty. International Journal of Supply Chain Management (IJSCM), 7 (1). pp. 177-187. ISSN 2050-7399

Saidin, Zainil Hanim and Yusoff, Rushami Zien and Mohd. Mokhtar, Sany Sanuri and Saad, Rohaizah (2016) Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian national carmakers. ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 70-79. ISSN 2289-2125

Ahmed, Audu Maiyaki and Mohd. Mokhtar, Sany Sanuri (2010) Effects of electronic banking facilities, employment sector and age-group on customers’ choice of banks in Nigeria. Journal of Internet Banking and Commerce, 15 (1). pp. 1-8. ISSN 12045357

Conference or Workshop Item

Abu Bakar, Abdul Rahim and Mohd. Mokhtar, Sany Sanuri and Ahmad Fizri, Ahmad Farez (2005) An application of a customer-defined market orientation: antecedents and consequences. In: Asia Pacific Marketing Conference, 22-24 November 2005, Universiti Malaysia Sarawak, Malaysia. (Unpublished)